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Import Contacts to an Audience

Table of Contents
If you already have a database of existing contacts that have opted-in to your SMS campaigns you can easily upload them to LeadWire using our prearranged template.  To download the template just go to the Import Contacts option in the Manage Audience dropdown inside your audience.  Once you click the option you will see the import pop-up screen.  
import pop up screen

Import Template #

To download the template click on the Download Sample Template link.  Once downloaded, the document contains two columns (Name and Phone) Simply copy and paste your data in its respective column.  
Import template
Please Note: If you already have your data in a CSV or XLSX you only need to make sure your phone and name columns match the specified labels in the template.

Import the File #

Once you’ve saved your file, you can drag and drop it in the import pop-up menu or simply choose it from your files.  Once you click import LeadWire will start loading your contacts in the background, feel free to navigate to other screens, meanwhile you will see a progress pop-up  When the import is completed you will receive a confirmation email with a summary of the import.
Import progress
Import Constraints
LeadWire applies certain constraints to numbers being imported.  Below we describe them in detail
  1. It has to match an accepted format (See details in the next section).
  2. The number should not have opted out previously.  Opted out numbers are ignored and not imported to comply with TCPA regulations.
  3. The number cannot already exist in the audience.  Audiences do not allow duplicated numbers.  Duplicates inside the file are just imported once.

Telephone Formats #

To make it easy for you, LeadWire accepts a wide range of phone formats for imports, that way you can just bring your contacts files without making several changes.  Just have in mind that LeadWire removes any special and non-number characters, once special characters are removed, it accepts 10 or 11 (with country code) characters.  Some accepted phone formats are: 
  • (555) 555-5555
  • 555-555-5555
  • 555555555
  • 555 555-5555
  • 1(555) 555-5555 

If you have any issues importing your contacts feel free to contact us for help.

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